Terms of Service
Effective date: August 27, 2026 · Hirovia Inc.
These Terms of Service ("Terms") are a binding agreement between Hirovia Inc. ("Hirovia," "we," "us") and the person or entity accessing or using the Hirovia platform, websites, assessments, reports, and related services (collectively, the "Service"). By creating an account, taking an assessment, or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
1. The Service
Hirovia provides an online candidate-qualification and assessment platform: employers ("Customers") invite job applicants ("Candidates") to complete assessments, and Hirovia produces reports, scores, and related analytics. Hirovia is a technology provider. Hirovia is not an employer, employment agency, recruiter, background-check agency, or consumer reporting agency, and does not make, recommend, or participate in hiring decisions.
2. Accounts
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account and for the acts and omissions of any teammates, client sub-accounts, or other users you authorize. Notify us promptly of any unauthorized use.
3. Customer responsibilities
As between Hirovia and the Customer, the Customer is solely responsible for: (a) all hiring, promotion, and other employment decisions, which must be made by the Customer through its own independent judgment; (b) compliance with all laws applicable to its recruitment and employment practices, including without limitation anti-discrimination laws (such as Title VII, the ADA, and the ADEA in the United States), laws governing the use of assessments and automated tools in hiring (including any applicable notice, consent, bias-audit, or record-keeping requirements in the Customer's jurisdictions), and data-protection laws applicable to Candidate data the Customer collects and submits; (c) obtaining any legally required notices to or consents from Candidates; and (d) the accuracy and lawfulness of all data the Customer or its Candidates submit to the Service. Assessment results are one data point among many. Hirovia scores and reports are provided for informational purposes only and must not be used as the sole basis for any employment decision.
4. Candidates
Candidates take assessments at the request of, and for the benefit of, a Customer. Hirovia processes Candidate responses on the Customer's behalf and delivers results to that Customer. Completing an assessment does not create any employment relationship, application right, or expectation of employment with Hirovia or with any Customer, and does not guarantee any outcome. Candidates must answer truthfully and must not use automated tools or third parties to complete assessments on their behalf.
5. Fees and payment
The Service is prepaid. Except for the free trial, Hirovia does not invoice for work already performed: the Customer pays before the Service is delivered, and no balance is ever owed to Hirovia after the fact. Fees are described at the time of purchase. We may change pricing prospectively with notice via the Service. Free-trial allowances have no cash value. You are responsible for applicable taxes.
Free trial. A new account may run up to five (5) assessments without providing a payment method. Once that allowance is used, a plan must be selected and paid for before further assessments can be sent. The free trial does not include identity verification.
Prepaid credit. Credit is purchased in fixed amounts shown in the Service (currently US $20, $50 or $100) and is charged in full at the time of purchase. Credit is denominated in US dollars, is a prepayment for future Service, and is not a stored-value instrument, gift card, or general-purpose payment device: it may be used only to obtain the Service from Hirovia, and may not be transferred, resold, or redeemed for cash except as set out below. Credit does not expire and is not subject to dormancy, inactivity, or maintenance fees.
How credit is spent. When an invitation is created, the price of that assessment is reserved against the Customer's available credit; it is charged only when the assessment is completed. A reservation is released back to the balance if the Candidate is deleted or the invitation is not taken up within thirty (30) days. Identity-verification fees are reserved when the Candidate begins verification and charged when an attempt is processed. Where available credit is insufficient, new invitations and verifications are declined rather than performed on account.
Automatic top-up. If the Customer enables automatic top-up, the Customer authorises Hirovia to charge the stored payment method for the selected amount, without further authorisation, whenever available credit falls below the threshold shown in the Service. This authorisation may be withdrawn at any time in the account's billing settings and applies only until it is withdrawn.
Monthly plans. Subscription fees are charged in advance at the start of each monthly period and grant that period's included assessments, which do not carry over except where the Service expressly states otherwise. Assessments beyond the included allowance are charged against prepaid credit at the overage rate shown in the Service. If a renewal payment is not completed, no further allowance is granted; the account continues on any remaining prepaid credit and then stops. The Customer may cancel at any time, effective at the end of the period already paid for; partial months are not refunded.
Refunds. Fees for assessments and identity verifications already performed are non-refundable to the fullest extent permitted by law. Unused prepaid credit is refundable. On closure of an account under section 13, any unused credit is refunded automatically to the payment method it was paid with, without the Customer having to ask. The Customer may also request a refund of unused credit at any time by contacting Hirovia. Where the original payment method can no longer be credited, Hirovia will arrange an alternative means of payment.
Identity-verification add-on. Where the Customer enables identity verification (for its account or for individual invitations), a per-Candidate fee at the rate shown in the Service (currently US $5.00) is incurred on the first verification attempt that is processed for that Candidate, regardless of outcome (verified, not verified, or name mismatch), and is charged against the Customer's prepaid credit. One additional attempt per Candidate is included at no extra charge. Attempts that are abandoned before a document is submitted are not charged. The add-on is not included in any free trial or plan allowance, is available only to accounts holding sufficient prepaid credit, and its fees are non-refundable once an attempt has been processed. Candidates are never charged.
6. Acceptable use
You will not: use the Service in violation of law; submit data you lack rights to submit; attempt to probe, breach, overload, reverse-engineer, scrape, or interfere with the Service; use the Service to build a competing product; resell access except as expressly permitted (e.g., authorized agency accounts); or use assessments for any purpose other than evaluating candidates for genuine employment opportunities. We may suspend or terminate accounts that violate these Terms.
7. Intellectual property
The Service — including all assessment content, questions, scenarios, scoring methodologies, competency frameworks, reports formats, software, and trademarks — is owned by Hirovia Inc. and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your internal hiring purposes. You retain ownership of data you submit; you grant Hirovia a license to host, process, analyze, and display it to operate and improve the Service, including creating de-identified and aggregated data, which Hirovia may use for any lawful purpose (including improving scoring models and benchmarks).
8. AI-assisted features
Portions of the Service use artificial-intelligence models, including third-party models, to evaluate resumes and written responses. AI outputs are probabilistic, may contain errors, and are provided as advisory signals only. You are responsible for independently verifying any AI-generated content you rely on.
8A. Identity verification
Identity verification is an optional feature under which a Candidate photographs a government-issued identity document and takes a live selfie, and a third-party provider (currently Stripe, Inc. and its affiliates, "Stripe") checks the document and compares the images. The check is performed by Stripe under Stripe's Identity terms and privacy policy. Hirovia receives and stores only the outcome (verified / not verified), an indication of whether the name on the document matched the name the Candidate provided, timestamps, a Stripe session reference, and any error code — never document images, document numbers, or dates of birth.
The Customer acknowledges that: (a) verification is a fraud-prevention signal confirming that a real person holding a matching identity document completed the assessment, and is not a background check, screening report, or consumer report, and Hirovia is not a consumer reporting agency; (b) the Customer is solely responsible for determining whether requiring identity verification is lawful and appropriate for its roles and jurisdictions, for providing any legally required notices to Candidates (including under biometric-privacy laws such as the Illinois Biometric Information Privacy Act, Texas CUBI, and Washington's biometric law, and applicable data-protection laws), and for offering any alternative process required by law for Candidates who cannot complete the check; (c) a failed or incomplete verification may result from document quality, device limitations, or the provider's coverage and is not evidence of wrongdoing, and the Customer must not treat it as the sole basis for any employment decision; and (d) Hirovia does not warrant that verification will detect every fraudulent document or impersonation. Candidates consent to the processing described in this Section and in the Privacy Policy before starting the check and may decline, in which case they will be unable to complete the assessment for that Customer and should contact the Customer directly.
9. Confidentiality and reports
Reports are provided for the Customer's internal use. Customers may share individual reports via the Service's sharing features; the Customer is responsible for the consequences of any sharing. Candidates are not entitled to receive their reports from Hirovia; any disclosure of results to Candidates is at the Customer's discretion, subject to applicable law.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIROVIA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING THE FOREGOING, HIROVIA MAKES NO WARRANTY OR REPRESENTATION THAT ASSESSMENT SCORES PREDICT JOB PERFORMANCE, THAT ANY CANDIDATE WILL SUCCEED IN ANY ROLE, OR THAT USE OF THE SERVICE WILL SATISFY ANY LEGAL REQUIREMENT APPLICABLE TO YOUR HIRING PRACTICES. NO ADVICE OR INFORMATION OBTAINED FROM HIROVIA CREATES ANY WARRANTY.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) HIROVIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY; (b) HIROVIA WILL NOT BE LIABLE FOR ANY EMPLOYMENT DECISION MADE BY ANY CUSTOMER, OR FOR ANY CLAIM BY ANY CANDIDATE OR EMPLOYEE ARISING FROM A CUSTOMER'S RECRUITMENT OR EMPLOYMENT PRACTICES; AND (c) HIROVIA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS ACTUALLY PAID BY YOU TO HIROVIA IN THE ONE (1) MONTH PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (US $100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, IN WHICH CASE THEY APPLY TO THE FULLEST EXTENT PERMITTED.
12. Indemnification
You will defend, indemnify, and hold harmless Hirovia Inc. and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your employment, recruitment, or candidate-selection practices and decisions; (c) any claim by a Candidate, employee, applicant, or regulator relating to your use of assessments; (d) data you submit; or (e) your breach of these Terms or applicable law.
13. Termination
You may stop using the Service at any time; monthly plans may be cancelled effective at the end of the current billing period. We may suspend or terminate the Service or your account for breach, legal risk, or discontinuation of the Service. Upon termination we may delete your data after a reasonable period.
Closing your account. An account owner may close the account at any time from the account's settings, without contacting us. Closing an account is immediate and irreversible: it permanently deletes the account, every Candidate record it holds (including résumés, responses, results, and reports), and every team member's access; it cancels any monthly subscription; and it asks Stripe, Inc. to erase any identity-verification records held for that account. Before the data is deleted, any unused prepaid credit is refunded automatically to the payment method it was paid with, in accordance with section 5. We may ask, optionally, why you are leaving; answering is voluntary and is not a condition of closing the account. Fees for Service already delivered are not refunded.
Sections 3, 4, 5, 7, 8A, and 10–16 survive termination.
14. Dispute resolution; arbitration; class-action waiver
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in the State of Florida, rather than in court, except that either party may bring qualifying claims in small-claims court or seek injunctive relief for intellectual-property violations. YOU AND HIROVIA WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Claims must be brought within one (1) year after they accrue, to the extent permitted by law.
15. Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles, and subject to Section 14. To the extent any dispute is not subject to arbitration under Section 14, the state and federal courts located in the State of Florida will have exclusive jurisdiction and venue, and each party consents to personal jurisdiction there.
16. General
These Terms, together with the Privacy Policy and any order details presented in the Service, are the entire agreement between you and Hirovia regarding the Service and supersede prior agreements. We may update these Terms by posting a revised version with a new effective date; continued use after changes constitutes acceptance. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to Hirovia: legal@hirovia.com.